the r.e.a.l. store

ordinary and extraordinary

 

Terms & Conditions

Thank you for taking the time to visit our Terms and Delivery page.  Placement of orders is an acceptance of the Terms as outlined in these pages.

You will find all the information you need to place your order.  If you still have any questions, please email The r.e.a.l store Customer Service info@therealstore.com.au

We have designed this site to ensure your shopping experience is easy and effortless.  Shopping online is a great way to save time, effort and money as well as having access to products that are not stocked in your local store as well as specials direct from the designers that don't make it to stores.

Information that will help you further:

  • How to Order
  • Delivery Information
  • Returns
  • Taxes
  • Currency
  • Security
  • Privacy Policy

 

HOW TO ORDER

OVERVIEW:

Just think of shopping online EXACTLY like shopping in a store:

- you browse
- you select
- you add to your selection
- you sometimes take out or change colour + size

Here, you have a Shopping Cart (always visible on the top right hand of the page) to hold your selected items.
You can view it + add to it + take out of it at any time.

When you are done shopping, simply select "Go to Checkout" and pay for your order (more on that later).

 

SELECTING ITEMS & SHOPPING CART

The r.e.a.l store website is designed to let you shop by ‘Brand’ or by ‘ Product category’ or even by ‘Cause’ allowing maximum flexibility in finding the things that you love. All you have to do is click on the brand, product, or cause that you are interested in and all the products available and information about them will appear, scroll through the pictures, when you find something you like click on the photo and view the item you are interested in.

Select the quantity + colour + size (if relevant) you want to order.

Click  "Add to Cart".

Your item is added to the Shopping Cart.With each item you add, the Cart will be updated. You can view the contents of your Shopping Cart at any time.

To EDIT the Shopping Cart, click on "Go to Checkout". 

Here you can
* increase or decrease quantities - highlight then type the correct number then click 'UPDATE'
* remove items - click "REMOVE"

You can then Continue Shopping or Checkout.

 

CHECK OUT & DETAILS

Contact and Delivery Details are entered at this point. 

Billing/Contact details will be confirmed and verified.  Please ensure they are correct.  If your Billing and Shipping Details are the same, click the box above Shipping Details.

Double check your order is correct at this point.

You must tick the box as an indication you have read and agree to the Terms before selecting "MAKE A PURCHASE".

These details are saved into the "YOUR ACCOUNT" page for future orders so you only have to input them once.

Information is safe and secure and encoded before it is transmitted over the internet to PayPal. 

  

PAYMENT

You will be redirected to the PayPal site to proceed with payment.

The total number of items and total order value are shown on the top of the page.

If you already have a PayPal account - login, on the right.

If you don't have a PayPal account, you can pay securely by credit card (or directly from your bank account for PayPal account holders).  Click "CONTINUE" on the left side.

You can cancel and return to www.realstore.com.au by clicking on "THE R.E.A.L STORE " logo on the bottom of the page.

Complete payment information and confirm.

You will receive an email confirming your order.

You can come back to www.realstore.com.au or finish.

Easy!

 

TAXES

All prices are inclusive of 10% GST.

International Orders are not subject to paying the 10% GST charge.

 

CURRENCY

All prices are in Australian Dollars $AUD.

 

SECURITY

Shopping at The r.e.a.l store is absolutely secure.

All information is encoded before it is sent over the internet.

We use PayPal to ensure the highest security in credit card payment.

 

Privacy Policy

We undertake many security measures to ensure the privacy of your personal information. 

Records are kept under lock and key and data is encrypted.

We do no receive your credit card details as this is all processed on through the PayPal system which in totally secure.

We do collect your name, address, contact phone number, email address and personal preferences as supplied to us.

We use this information to contact you, offer you personalised service, process your order efficiently and to let you know about new events and offers.

Through website information and data we also collect information on the website you come to us from, the date and length of your time at our website and your domain server.

We do not share your information with any third party. It will not be sold, reused, rented, disclosed, or loaned.

If you don’t want to be on our Mailing List please let us know via the link at the bottom of emails or our Contact Us page.

Unless otherwise stated Copyright and information to this site is owned by Reality Energy Altruism Love Pty Ltd.( A B N 48 108 268 695)  All right reserved. Except for the purpose of a bona fide use of this site or as otherwise permitted in writing by Reality Energy Altruism Love Pty Ltd ( A B N 48 108 268 695). Copyright Act 1968, this site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted by Reality Energy Altruism Love Pty Ltd ( A B N 48 108 268 695).